Messaging Services Senior Specialist @ NTT Global Delivery

Job Description

Req ID: 166152
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Services Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Messaging Services Senior Specialties applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-Exchange 2013, 2016 on-prem servers and Microsoft 365/Exchange Online
Job Description-

• Advance knowledge of several messaging technologies.
• Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends.
• Thorough understanding and management of customer business needs and expectations.
• Provide support on day to day operations in managing the Messaging infrastructure of account(s).
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Performs root cause analysis on failed components and implements corrective measures.
• Designs and implements load testing and disaster recovery scenarios.
• Mentors junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills

Technical Skills-

• Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance etc.
• Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Messaging Services Senior Specialist

Contact Details:

Company: NTT Data
Location(s): Noida, Gurugram

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