Hiring For Freshers/Technical
- Rivera Manpower
- 0 years
- Kolkata
- 4 years ago
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Job Description
Greetings from Rivera Manpower Services!
RIVERA HIRING FOR CLIENT SERVICING / TECHNICAL SUPPORT FOR FRESHERS
For more information contact the number given below:
TARUN SHETTY - 8884496***
ri*********n@gm**l.com
Kindly whatsapp incase the number is busy
(Calls can be made from 9:30am to 6:30pm on Weekdays)
As a Tech Support Associate, you are responsible to effectively handle difficult client interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise :
- Minimum of up to 0-3 years of experience in IT Industry.
- To provide best in class Technical support over Phone.
- Experience in Technical Support voice / International Voice process
- Cisco Firewalls, Juniper Firewall, Sonic firewall, Fortinet, Palo Alto Firewall
- Experience with Bluecoat & Forcepoint
- Excellent spoken English skills
- Graduates and UG with experience in international Voice process / Technical call exp can apply
- CTC : 2.8 Lakh to 4.5 Lakh upto
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results.
- Work location : Bangalore, Hyderabad, Pune.
- Ok With 24/7 Shift and Night shifts.
NOTE- CANDIDATES PAN INDIA CAN APPLY, BUT THEY MUST BE FINE WITH RELOCATION TO BANGALORE
Perks and Benefits:
*Attractive Incentives
*Bonus
*Incentives
*Shift Allowance
Note: Candidates should have experience into technical support voice process / only Female candidates. Candidates should be in Bangalore. Only immediate joiners.
Regards
TARUN SHETTY
8884496***
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: Rivera Manpower ServicesLocation(s): Kolkata
Keyskills: IT Helpdesk International Call Center Calling Inbound Calls Voice Process Outbound Calling service desk Desktop Support IT Service Desk Technical Support Client Servicing Technical Process International Voice Voice International BPO International Voice Process
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