Drug Safety Associate- MD Profiles
- Omasy Research
- 0 to 2 Yrs
- Multi-City, India
- 2 years ago
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Job Description
We are currently seeking a Drug Safety Associate, the role will include responsibility for:
Handling medical information calls/queries.
Developing all required documents for the Medical Call Center
Training associates for the Medical Call Centre and performing quality checks for live
cases
Ensuring questions and concerns are processed and communicated with patients and
referral sources both verbally and in writing in a timely manner
Adhering to and implementing all company policies and procedures, including but not
limited to, clinical programs
Resolving customer questions or concerns
Maintaining and updating customer information as needed
Escalating calls or challenges to a supervisor when necessary and appropriate
Tracking call-related information for auditing and reporting purposes
Providing feedback reports on call issues related to downtime and/or training issues
Up-selling the services of the company/organization to customers as necessary
Exhibiting a detail-oriented etiquette and friendly attitude at all times when answering
telephone calls
Case processing: completion of full case information on the database, including quality
review to ensure accuracy and completeness
Triage of incoming cases to prioritize for daily workflow management
Completion of remaining case data entry (including narrative or auto-narrative), manual
coding, label, and approval
Liaising with different functional teams/stakeholders as appropriate to clarify appropriate
information required for case processing to address project related issues
Other activities relating to case processing as appropriate per case, including but not
limited to: Single case unblinding, Serious Adverse Event (SAE) /Adverse Event (AE)
reconciliation, deviation memo preparation, deletion/admin edit requests, review protocol
update request forms for accuracy
Participating in designated activities to support revision/creation of case processing
procedural documents
Reading and acknowledging all necessary internal and sponsor Standard Operating
Procedures as required.
Participating in local or global project teams, including on-time delivery of assigned
responsibilities
Overseeing, improving, and contributing to procedures and performance
Collaborating in the development, review, and initiation of SOPs
Interacting with staff in other functional areas within the company to ensure the highest
level of client satisfaction through successful execution of projects
Identifying documents and appropriately resolving out-of-scope work as directed by senior
management
Maintaining working knowledge of GCPs and regulatory requirements relating to clinical
and PV teams to assure compliance with regulatory standards
Mentoring other staff as directed by Senior management and by consistently displaying
exemplary work ethics, compassion and integrity, support Senior Managements
leadership of both the department and the company
Providing oversight of operational activities and sound understanding on project
plans/documents
Participating in team meetings and providing regular feedback to the management on
operational metrics and other challenges/issues
Executing administrative operational tasks as required
Performing other duties as assigned
Interested to apply can share CV to in*o@om**********h.com or for the zoom Screening
Interview call/whatsapp to 9344064***.
Employement Category:
Employement Type: Full timeIndustry: Pharma / Biotech
Role Category: DoctorPharmacist / Medical Representative
Functional Area: Not Applicable
Role/Responsibilies: Drug Safety Associate- MD Profiles
Contact Details:
Company: Omasy ResearchLocation(s): Multi-City, India
Keyskills: pharmacovigilance drug regulatory affairs pharmacy clinical monitoring drug safety trial management pharmaceutics clinical research associates clinical research experience clinical research
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