Technical Support
- Core Careers
- 0 - 1 Years
- Kolkata
- 2 years ago
- Email to a friend
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Job Description
Position SummaryTechnical support executives are responsible for handling calls from new and existing customers from US
regarding a variety of broadband/OS related queries. Using their knowledge of products or services as
well as great customer service skills, these professionals address issues, provide technical support and
offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing
information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Under Graduates/Graduates
Fresher
Desired Skills and Abilities
Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Trouble shooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP.
Criteria
Willing to work in Rotational shifts
5 days work/2 rotational weekly offs
Transport facility provided
Desired qualifications: 10+2 or 10+3 or 10+2+4
Desired years of experience: Fresher
Ready to Join Immediately!!!
Position: Trainee Process Consultant (Technical Support -International Voice Process)
Compensation: 2, 75,000 LPA (Take home 17.2k + 2 k voice allowance)
Willing to work in rotational shifts
5 Days working,
2 way transportation
Desired Skills and Abilities:
Good communication
Good Analytical Skills
Work Location: Gold Hill Square, 6 th floor, Hosur main road, Bommanahalli, Bangalore 560 076
Answers inquiries by clarifying desired information; researching, locating, and providing
information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Under Graduates/Graduates
Fresher
Desired Skills and Abilities
Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Trouble shooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP.
Criteria
Willing to work in Rotational shifts
5 days work/2 rotational weekly offs
Transport facility provided
Desired qualifications: 10+2 or 10+3 or 10+2+4
Desired years of experience: Fresher
Ready to Join Immediately!!!
Position: Trainee Process Consultant (Technical Support -International Voice Process)
Compensation: 2, 75,000 LPA (Take home 17.2k + 2 k voice allowance)
Willing to work in rotational shifts
5 Days working,
2 way transportation
Desired Skills and Abilities:
Good communication
Good Analytical Skills
Work Location: Gold Hill Square, 6 th floor, Hosur main road, Bommanahalli, Bangalore 560 076
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Technical Support
Contact Details:
Company: Core CareersLocation(s): Kolkata
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