Bpo Trainee
- HR IT Solution Hiring
- 0 Yrs
- Multi-City, India
- 4 years ago
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Job Description
Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solvingcustomer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Frequently asked questions
What does a Call Center Representative do
A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
What are the duties and responsibilities of a Call Center Representative
A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
What makes a good Call Center Representative
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs. They should also have excellent listening and problem-solving skills to provide the information or solutions their customers need.
Whats up your resume on 9625969***
Employement Category:
Employement Type: InternshipIndustry: IT - Software Role Category: Audit Functional Area: Not ApplicableRole/Responsibilies: Bpo TraineeContact Details:
Company: Hr It Solution HiringLocation(s): Multi-City, India
Keyskills: bpo customer support crm
HR IT Solution Hiring
Bharti Techno is Based on north India and having the office in JaipurIt's working domain Technical Installations,AMC,Sales and Service of Electrical and IT,Telecom system,E-commerce,CCTV,Solar,Automation,Man ,power, GIS Survey work,Company
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