Technical Support Executive Desktop Support Engineers @ Renovision Automation

Job Description

Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
Troubleshooting desktop / laptop OS issues
Installation / re-installation / configuration of systems, printers, scanners
Installation/re-installation/configuration of software/applications
Installation / configuration of e-mail client
Troubleshooting of e-mail client related issues
Troubleshooting printer / scanner related issues
Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
Install approved patches onto desktops / laptops which have failed automatic update
Remove virus from respective desktop / laptop
Handle IMAC's (pre-approved, low impact Install, Move, Add and Change)
OS builds from image
Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
Ability to acquire; new skills & keep them updated
Work with Local & Global Teams
Proactive and clear communication skills
Quality and Process Knowledge
Should be good in client communication skills

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT- Hardware
Role Category: Customer Support Engineer
Role/Responsibilies: Technical Support Executive Desktop Support Engineers

Contact Details:

Company: Renovision Automation
Location(s): Delhi, NCR

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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