Job Description
Single point of contact to the customer/users for all IT related requirements.
Receive calls/incidents, service requests, queries, change requests from users
Log Tickets in the Service Desk Tool on behalf of users calling helpdesk over phone.
Log Tickets with the correct category, severity, problem description, & user information.
Route the calls to the appropriate support team and vendors for resolution.
Escalate issues / tickets which are going beyond the agreed service levels.
Escalate issues pertaining to vendors non-performance or delays.
Escalate issues pertaining to users non-availability or non-cooperation.
Track all the issues and send status updates on the progress.
Update users on the status of the incidents reported on regular intervals.
Share scheduled and necessarry reports to management as and when required.
Employement Category:
Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Service Desk Helpdesk Executive Helpdesk coordinate Helpdesk Coordinator
Contact Details:
Company: Renovision Automation
Location(s): Delhi, NCR