Lead Generation Executive
- Kan Infocom
- 0 to 1 Yr
- Mumbai
- 6 years ago
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Job Description
Dear candidate,
We are looking for Customer Service , Backend & TL.
Job Description
The job involves
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected
quality as per call, chat or email
2. Documenting / Recording transactions and the necessary follow-up requests with other functions
by completing forms and record logs
3. Understanding multiple products and processes
4. Influencing customers to buy or retain product or service by following a prepared script to give
product reference information
Role & Responsibilities
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an
appropriate level of information to determine the nature of the query/request and action required.
Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot
be successfully concluded at the first point of contact, provide the relevant functional area with a
clear and concise written/verbal summary of the situation and its priority. Provide the Customer
with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may
be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other
telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Candidates if interested please share your updated cv with below details;
Freshers can also apply.
Experience-
Current CTC-
Expected CTC-
Regards
Asma Shaikh
as******2@gm**l.com
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Lead Generation ExecutiveContact Details:
Company Name: Kan focomLocation(s): Mumbai
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