BOB - Product Support Specialist - Chennai @ ADP

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BOB - Product Support Specialist - Chennai

ADP
2 - 5 years
Chennai
4 years ago
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Job Description

BASIC FUNCTION :

The role is to expected the manage helpdesk by rightly assigning the tickets to his team and monitoring closure per fixed SLA.

ESSENTIAL RESPONSILITIES: .

Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels is met.

Team performance Management: Guide, mentor and coach a team of support executives for responding to tickets/queries raised through mail.

Ensure complete customer satisfaction based on NPS and TAT for closing tickets.

Single point of contact to the customer/team for all product related queries both internal and e

Should be able to develop continuous customer loyalty.

Act as a further escalation point for unresolved or escalated calls.

Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service .

QUALIFICATIONS :

Education :

Bachelore of Science / Engineering graduate .

Generic Skills :

Excellent problem solving, coordination and interpersonal skills driving to results and deliveries.
Excellent telephone manner and language communication skills.
Excellent articulation skills.
Ability to provide leadership in customer service and customer communication.
Target focused and result down.

Job Classification

Industry: Textile & Apparel
Functional Area: Sales & Business Development,
Role Category: Enterprise & B2B Sales
Role: Enterprise & B2B Sales
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: ADP Solutions
Location(s): Chennai

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Keyskills: Communication Skills Customer Service Excel Helpdesk Technical Support Customer Satisfaction Performance Management Tamil Monitoring Interpersonal Skills

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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ADP

ADP India is a subsidiary of ADP Inc., the leading Human Capital Management solution providers in the world.ADP India partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll and Statutory Compliance solutions. ADP India also offers solutions for critical fu...

BOB - Product Support Specialist - Chennai @ ADP

Home > Enterprise & B2B Sales