Business Analyst
- Idealcrew Technology
- 0 to 2 Yrs
- Mumbai
- 4 years ago
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Job Description
0-1 years experience in development and IT projects working with US clients
Position is part of our India consulting team reporting into Director-Implementations
Educational requirements
B.Tech./ B.E./ BCA/ MCA/ B.Sc. (IT, Computers)/ M.Sc. (IT, Computers)
Primary Responsibilities
Get trained and certified on cloud CX platforms.
Understanding the business and technical requirement and provide best customer experience
during product configuration.
Provide product training and product demonstrations to customers during the engagement.
Stay up to date with knowledge of the products.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
Onboarding and Training customers to become better product users.
Following standard procedures for proper escalation of unresolved issues to the appropriate
internal teams.
Ensure proper recording and closure of all issues.
Provide assistance to reporting manager in pre-sales activities and documentation.
Technical Skills(optional)
Familiarity with SaaS software in sales, customer support or service management (Salesforce,
Freshdesk, Zendesk etc.)
Familiarity with Contact center software (Talkdesk, NICE, Five9) or call center processes.
Familiarity with web development technologies (JavaScript, HTML, CSS) is a big plus.
Familiarity with Business Analysis and documentation.
Soft skills
Self-starter, Eagerness to learn
Dynamic personality
Diligent and attention to detail and good problem-solving skills
Able to work in a fast pace environment and deal with ambiguity
Capable of working on a cross-functional team to solve business && tech problems
Work with a global team over multiple time zones
Excellent written and communication skills
Call No - 9049994***
Cv Share -
id*************r@gm**l.comEmployement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: Sector / Business Research Functional Area: Not ApplicableRole/Responsibilies: Business AnalystContact Details:
Company: IdealCrew TechnologyLocation(s): Mumbai
Keyskills: business analytics association rules business analysis predictive analytics business management skills business planning international business decision trees customers configure document technical
Idealcrew Technology
IdealCrew Technology We are the leading IT ConsultancyServices based in pune. we provide candidates to manufacturing, IT ,NON IT ,chemical company in PAN India location.
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