Technical Support voice (0 to 1 Yrs exp)
- ExterNetworks Inc
- 1 - 2 Years
- Hyderabad
- 4 years ago
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Job Description
Job Description:Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services
Required Skills:
0-1 years of relevant experience
Voice process Experience preferred.
Any Degree and/or equivalent experience and training preferred
Any Graduate [B.Sc. B.Com]
Strong analytical skills and able to collate and interpret data from various sources
Ability to assess and prioritise alerts and respond or escalate accordingly
Must be willing to work in shift operations in a 24/7/365 rotational work environment
Good verbal and written English communication skills and attention to detail
0-1 years of relevant experience
Voice process Experience preferred.
Any Degree and/or equivalent experience and training preferred
Any Graduate [B.Sc. B.Com]
Strong analytical skills and able to collate and interpret data from various sources
Ability to assess and prioritise alerts and respond or escalate accordingly
Must be willing to work in shift operations in a 24/7/365 rotational work environment
Good verbal and written English communication skills and attention to detail
No work from home, need to come to the office. interested candidates send your CV to*****i@ex**********s .com
Contact:
Trupti Padhi | ExterNetworks | Recruiter
Phone: 040-45456565
mail : tp***i@ex**********s .com
ExterNetworks |Plot No: 1-60/8, Survey No: 72 | Silicon Valley Road | Madhapur | Hyderabad 500081 | Telangana
Contact:
Trupti Padhi | ExterNetworks | Recruiter
Phone: 040-45456565
mail : tp***i@ex**********s .com
ExterNetworks |Plot No: 1-60/8, Survey No: 72 | Silicon Valley Road | Madhapur | Hyderabad 500081 | Telangana
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Technical SupportRole/Responsibilies: Technical Support voice (0 to 1 Yrs exp)Contact Details:
Company: ExterNetworks IncLocation(s): Hyderabad+ View Contact
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ExterNetworks Inc
Headquartered in Piscataway, New Jersey, and with further strategic locations across North America, Europe, the Middle East and Asia, ExterNetworks has rapidly expanded its operations and capacity since entering the market in 2001. By following a complete client-centric service approach, we offer hi...
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