Process Trainer - Gurgaon - Frankfinn Aviation
- Frankfinn
- 5 - 10 years
- Noida, Gurugram
- 2 years ago
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Job Description
Roles and Responsibilities- Handling End to End Process Training for New Hire Team as per the client need and requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Collate the training results and documentation of the same to present the particular agents performance to the HOD & Senior Management weekly/monthly.
- Ensuring result oriented & improvement programs for existing team players
Desired Candidate Profile
- Trainer should have handled & trained the teams (BPO).
- Need to have excellent communication & presentation skills.
- A minimum of 5+ years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.
- Minimum Graduate in any stream
Perks and Benefits
NegotiableJob Classification
Industry: AviationFunctional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate
Contact Details:
Company: Frankfinn AviationLocation(s): Noida, Gurugram
Website: https://www.frankfinn.com/
Keyskills: Customer Service Training Domestic BPO Training Analysis Agent Process Training Leadership Training Product Training Training Agent Training Corporate Training Training Management Training Coordination Sales Training Training Delivery
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Frankfinn
Frankfinn is the Worlds No. 1 Air Hostess Training Institute. It provides training in the field of Aviation, Hospitality, Travel, and Customer Service. Since its inception in 1993, the company has been growing at an exponential rate, and currently, it is the only company in this field that opera...
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