Manager Quality - Transaction Quality
- InterGlobe
- 7 - 12 years
- Noida, Gurugram
- 4 years ago
- Email to a friend
- Report this job
Job Description
IGT Solutions hiring for Manager Quality (Transaction Quality) Gurgaon.
Interested candidates are requested to please provide an updated resume at
an****************i@ig*********s.com
Also, May please find the below Job description and specifications for your reference.
Job Responsibilities:
- Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
- Should have time and people management skills
- Client/Stakeholder management to drive and influence improvement objectives
- Quality Activities - Documentation for Transaction Monitoring
- Facilitate the sharing of best practices and implement them and drive performance benchmarking
- -Keeping Track on Process Trends
- Can identify process end to end and identify improvement opportunities basis broken links
- -Analyze and Report Trends in Agents/Process performance
- -Implement corrective action plans as and when required
- -Participate in quality systems improvement activities using six sigma methodologies
- -Recommend initiatives to improve transaction Quality through new quality tools and Motivational
- Dip check compliance - Weekly basis
- Calibration compliance - Weekly basis
- Weekly and Monthly reports - Weekly and Monthly basis
- Identify bottom Quartile and steps to improve them.
- Analyze and Report Trends in Agents/Process performance
- Knowledge, Skills, Other abilities:
- Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
- Strong supervisory skills with an eye for detail. Result Oriented.
- Excellent written and verbal communication skills in English.
- Organized and Methodical.
- Target and deadline driven.
- Sound knowledge of MS Office (Specially Excel, Word and PPT)
- Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.
Perks and Benefits
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds
Job Classification
Industry: BPO / Call CentreFunctional Area: Quality Assurance, Role Category: Business Process QualityRole: Business Process QualityEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: IGT Solutions Private LimitedAddress: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, IndiaLocation(s): Noida, Gurugram
Keyskills: Communication Skills Fmea Six Sigma QC Tools Corrective Action Quality Tools Quality Management People Management Skills Quality Systems Sipoc
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