Director Client Services @ athenahealth

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Responsibilities
. Support direct reports to manage day-to-day operations and performance of the team
. Support Customer Care organization in achieving shared goals
.Drive CI/Process Improvement programs that reduce intake volume and drive proactive reporting/self-service in partnership with Director of Processes and Projects.
. Partner with Director of Omnichannels to deploy appropriate self-service programs and enhancements and track volume and reason-codes
Typical Qualifications
. 10+ years of experience in customer issue resolution
. 2-5 years in managing in Omnichannel environment (voice, chat, web)
.Deep understanding of contact center technologies and Workforce Management
.Salesforce experience preferred
About athenahealth
Here's ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees -all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work That's another story.athenahealth develops andimplements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees - orathenistas, as we call ourselves - spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our makes a difference, too: We are small enoughthat your individual contributionswill stand out- butlarge enoughto grow your career with our resources and established business stability.
Giving back is integral to our culture. OurathenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility(CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you
Along with health and financial benefits,athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces - some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistas with acompany culturebased on learning, the support of an engaged team, andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistas with our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Employement Category:

Employement Type: Full time
Industry: Hospitals
Functional Area: Pharmaceutical
Role Category: Clinical Sites Services Director
Role/Responsibilies: Director Client Services

Contact Details:

Company: Athenahealth
Location(s): India

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