Assistant Manager - Operations
- Firstsource
- 10 - 15 Years
- Mumbai
- 2 years ago
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Job Description
Job DescriptionAssistant Manager - Operations - (22000347)
Description
Overview:
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.
Responsibilities:
Job Overview: Reporting to the DGM Operations - The holder of this role is responsible for ensuring smooth workflow on the floor and the overall production targets, productivity, performance and quality. The role entails building a strong and effective operations team and ensures that the team leaders and the associates meet the required standards.
Job Overview: Reporting to the DGM Operations - The holder of this role is responsible for ensuring smooth workflow on the floor and the overall production targets, productivity, performance and quality. The role entails building a strong and effective operations team and ensures that the team leaders and the associates meet the required standards.
Key Performance Indicators
- Assists and supports the DGM- Operations in planning, organizing, executing and achievement of production goals and targets.
- Provides necessary inputs to the Operations Head on bandwidth, connectivity, database functionality and reporting.
- Responsible for optimal/ cost effective scheduling and smooth running of the production shifts
- Schedules periodic meetings with the team and QA team to review performance, audit reports and discuss any corrective measures needed/ initiated because of any deviations.
- Implement Process Improvements, coordinate with the Quality improvement team to build effective audit mechanisms & procedures to improve the overall service quality.
- Implement productivity improvement through Six Sigma Techniques (Quality).
- Maintain staffing and scheduling of department personnel to provide quick response to customer calls.
- Actively involve self towards building a culture conducive for employee productivity.
- Develops and guides the work structure and workflow, studies and standardizes procedures to improve efficiency and effectiveness of operations, assigns duties and examines work for accuracy, and conformance to policies and procedures.
Reporting Structure
Manager Operations DGM Operations SVP Operations
Manager Operations DGM Operations SVP Operations
Qualifications
Qualification & Experience
Critical: Any Degree
Graduation is a must in any stream of Education
Overall 10 plus years in the industry & 4-6 years experience in a Managerial role
Excellent knowledge of MS Office and especially Excel
Qualification & Experience
Critical: Any Degree
Graduation is a must in any stream of Education
Overall 10 plus years in the industry & 4-6 years experience in a Managerial role
Excellent knowledge of MS Office and especially Excel
Desirable:
Post graduation in any stream
Know How
Critical:
Indepth Process knowledge in Claims Processing and Enrollment
Front ending the client in a must
Focus on continuous process improvement
Post graduation in any stream
Know How
Critical:
Indepth Process knowledge in Claims Processing and Enrollment
Front ending the client in a must
Focus on continuous process improvement
Desirable:
Six Sigma certified
Experience in Managing total span of 125 150 FTE's
Certification in any RPA tool
Knowledge on AI and ML
Primary Location: India-Tamil Nadu-Chennai
Other Locations: India
Work Locations: Chennai - Bayline Infocity
Job: Assistant Manager
Organization: HPHS - Offshore Operations - India
Other Locations: India
Work Locations: Chennai - Bayline Infocity
Job: Assistant Manager
Organization: HPHS - Offshore Operations - India
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: Operations
Role Category: Operations Manager
Role/Responsibilies: Assistant Manager - Operations
Contact Details:
Company: Firstsource solutionsLocation(s): Mumbai
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