Associate Director - WFM
- Firstsource
- 10 - 15 Years
- Mumbai
- 4 years ago
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Job Description
Associate Director - WFM - (21006675)Description
The Project Mangers collaborate with complementary and supplementary functions of the enterprise to successfully implement the tools and establish project architecture, infrastructure & governance per the requirements of each account within the organization. She/he is responsible for driving tool deployments, analytics, change Management and automation initiatives while being agile to manage business changes. He/She is also responsible for continuous improvement of our project management standards, process and documentations.
Responsibilities:
- Prepare business cases, ROI, project charters, Automation Assessments (RPA), Business Requirement Documents (BRD), and used cases
- Drive Change Management with all stakeholders and associates
- Lead Automation program plan to deliver requirements fitting with the overall program plan
- Drive realization of target FTE benefit, business impacts
- Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, customer journey
- Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.
- Oversee project execution on multiple projects and take action in case of slippages
- People management supervise project team
- Manage client expectations on overall project delivery
- Review key deliverables before they are presented to the client
- Both formal and informal coaching of team(s) both client and internal
- Lead proposal creation including effort estimates for project work
- Lead pre-sales and post-sales support
- Lead development of domain collaterals
Qualifications
Desired Skills
- Must have experience in relevant domain & reputed KPO is preferred.
- Must have 15 years of work experience with minimum 10 years of relevant experience
- Must have excellent analytical, presentation & communication skill
- Ability to independently develop solutions for complex business functionality
- Experience of managing 5 high impact Automation/Analytics projects end to end
- Preferred to have RPA automation life cycle management experience
- Must have Six Sigma certification from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma
Primary Location: India-Karnataka-Bengaluru
Other Locations: India-Maharashtra-Mumbai
Work Locations: Bengaluru - Pritech
Job: DGM
Organization: Corporate_India
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Director on BoardRole/Responsibilies: Associate Director - WFMContact Details:
Company: Firstsource solutionsLocation(s): Mumbai+ View Contact
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