Senior Executive - Workforce Management @ Firstsource

Key Performance Indicators:
Responsible for creative & efficient Workforce solutions to resource constraints
Ability to work within a team and manage/ prioritize workload effectively, managing expectations with key stakeholders.
Responsible for effective Planning and Analysis to maximize Revenue, Volume Handled and Profitability
Derive Accurate Forecasting and capacity/ Staffing planning for effective Resource Utilization
Skills:
Excellent written, verbal communication and Interpersonal skills
Strong skills in MS Excel, Access, and PowerPoint
Understanding of Analytical/Data Mining Systems
Strong experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis
Qualifications
Responsibilities:
Liaison between Workforce Leadership and Operations Business Leaders over Back Office functionality
Responsible for project management if required should be ready to act as project lead.
Determine workforce management strategies that will support operational objectives and implement workforce strategies
Experience in working with globally managed Multi Sites Environment
Share analysis and recommend solutions to Productivity leakage over multiple Sites
Experience in invoicing and billing