Service Partner Manager - Remote @ TRT Solutions

Department: Technical Services
Location: Remote
Reporting to: Technical Service Director
Subordinates: none
Overview:
The Service Partner Manager manages all aspects of TRT's global Service Partner network.
Key Deliverables:
The SPA is responsible for producing the following deliverables:
Service Partner Network Development
SPA continually recruits qualified Service Partner companies in areas of both current service, and target areas of business development.
SPA sends the Service Partner Agreement to prospective Service Partners for signature, ensures that Service Partner will meet the needs of TRT and TRT customers.
SPA meets with management bi-monthly to discuss new areas of need, responds to those areas by developing a stronger SP network in that region.
Service Partner Quality Management
The SPA is responsible for ensuring that TRT Service Partners continually meet or exceed TRT customer requirements in the provision of services.
Meet with GSDTL once weekly to discuss any failures or shortcomings of Service Partners.
Ensure that countries/geographic regions of coverage have, at a minimum, redundant coverage by two partner companies.
Follow up with SP on minor issues, replace SP on major service failures
Clearly and consistently communicate the expectations of TRT to SP's.
Service Partner Records Management
The SPA is responsible for managing both the SPDB and all documentation regarding SP relationship.
Organized filing of all agreements and communication between TRT and SP.
Management of the SPDB to accurately reflect the following:
Service Partners by country, and their rank for usage
Special skills or certifications
Service Partner contact information
Service Records
Maintenance of Usage Records with number of calls and amount spent, sortable by the following categories (and any combination thereof):
Country
Service Partners
Customer
Required Skills/Capabilities:
High level of organization and ability to manage a complex network of companies around the world.
Strong written and verbal communication skills, ability to clearly communicate with individuals from a variety of countries and backgrounds.
Willingness to meet with service partners in off-business hours as required, particularly service partners in other time zones
Proficiency in MS Excel, Word, Outlook
Key Accountabilities:
Full success of the TRT Service Partner network
Accurate and timely reporting and record-keeping
Comply with all current TRT company policy
Wear appropriate business attire
Fully update managers on a weekly basis