Phone Banking Officer - Banking - Gurgaon @ V-konnect

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Phone Banking Officer - Banking - Gurgaon

V-konnect
1 to 5 Yrs
Noida, Gurugram
4 years ago
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Job Description

Roles and Responsibilities

Quickly identifying and understanding customers need for escalated calls
Coordinating with internal stake holders and providing resolution to customer
Ability to handle escalations and diffuse crisis situations
Should be able to interact with customer and internal stake holders confidently
Good stakeholder management skills
Good understanding of products and processes
Excellent written and spoken communication
Think out of the box and spearhead initiatives for improving customer experience
Having knowledge of Retail Liabilities/Asset product and process would be an added advantage

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Phone Banking Officer - Banking - Gurgaon

Contact Details:

Company: V-Konnect Associates
Location(s): Noida, Gurugram

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Keyskills: customer experience service assurance escalation management inbound calls issue resolution outbound calling

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

V-konnect

Â V-Konnect is a full service recruitment company with its Head office at Gurgaon. V-Konnect brings with itself a decade of rich experience spanning across 10 industry sectors. Over the years, V-Konnect is a preferred recruitment partners to multinationals and leading Indian businesses. Organiz...

Phone Banking Officer - Banking - Gurgaon @ V-konnect

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