Senior Manager - Sell - Electronics @ Flipkart

Job Description

Job Description :
A Sell side role at Flipkart entails category management based on deep customer
centricity, strong analytics, sharp planning and story-telling coupled with product/tech
understanding for an enhanced customer experience
What this job entails:
Customer understanding
. Be the voice of the customer internally
. Understand needs - even those that the customers themselves may not realize
. Stay on top of changing trends and strategic priorities through in-depth data analysis to predict customer behavior
Pricing
. Develop the right pricing policy - identify opportunities for giving customers value through intelligent and limited discounting.
. Use discounting to drive portfolio mix and achieve strategic goals
Merchandising
. Develop and execute plans to showcase the right products
. Identify cross-selling and upselling opportunities
. Own the customer experience in the category - make navigation, discovery easier.
Save the customer time
. Identify the parameters customers use to make decisions and ensure catalog richness
Marketing
. Work with marketing to identify the best RoI initiatives to build awareness and
encourage trial across channels - SEM, SEO, TV Commercials, etc.
. Understand SEM, SEO and Email marketing - identify the right keywords, reduce
SEM costs while increasing conversions of website visits to orders
Promotions
. Create promotions to drive revenue, margins, etc.
. Own both creation and execution of promotions calendar including special occasions
(Diwali, Valentine's day, etc.)
Catalogue
. Own catalogue content creation - lead catalogue photoshoot & content
creation, drive this via internal catalogue & marketing teams
. Drive better conversions through catalogue improvement & enhancement basis
customer insights
Operations
. Work with internal sourcing, quality & design team to track key project
milestones, ensure processes are followed for review & reporting of the same
. Work with buying and sourcing teams to plan inventory & inwarding as per
requirement, ensure inventory sufficiency & reduce non-selling inventory
Associations and collaborations:
The role requires close collaboration with following teams:
Category
Central Marketing
Business Finance
Analytics
Inventory
After sales
Wo****g@Fl*****t
Opportunity to work in a world class facility, with passionately driven team mates
who ensure an environment of learning and growth while having fun. You get a
chance to work with new generation of entrepreneurs and help them take their
business to next level with the help of best-in-class technology
Qualifications and experience:
. Educational background - Graduation, MBA is preferred
. Desire and ability to think like the customer
. Ability to translate strategies into execution plans and take them to
completion
. Highly analytical
. Willing to take calculated risks to grow the category
. Excellent verbal and written communication with interpersonal skills
. Strong understanding of technology and business
. Must be willing to learn
. Ability to connect with people across teams & levels
. Strong bias for Action - Flipkart works at a very rapid pace

Employement Category:

Employement Type: Full time
Industry: Internet
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Senior Manager - Sell - Electronics

Contact Details:

Company: Flipkart
Location(s): Bengaluru

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