Urgent Opening For Quality Analyst @ Kolkata, Mumbai @ Harsh Bhagyesh Shah

Job Description

Launching Careers 7977250***
CALL Monitoring
Should have knowledge in providing feedback & call calibration
Expert in CALL evaluating
Exp. in giving Live feedback
Conduct audits as per guideline
Preparing dash boards & report
Aware about Quality tool
Required Candidate profile
1) 1 yr Exp as QA in Voice process, BPO, on papers mandate
2) Graduate
3) Should hv worked on Any of the 7QC tools
4) To manage transaction quality profile for a CALL process for domestic client
Perks and benefits
Excellent Communication Skills incentives graduate
Monitor calls
*Identify gaps and provide feedback & refresher sessions to agents to improve call quality
*Audits calls & create audit reports
*Participate in Calibration Sessions
*Day shift only
*Voice Process
*Cafeteria
*8 Hour work
Strong verbal and written communication skills.
Able to communicate in a clear, constructive, and professional manner Attention to details Able to adjust quickly and smoothly to changing priorities and conditions Pro-active in developing trust and professional rapport with employees

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Quality Assurance - Manager
Role/Responsibilies: Urgent Opening For Quality Analyst @ Kolkata, Mumbai

Contact Details:

Company: Harsh Bhagyesh Shah
Location(s): Mumbai

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