Team Leader Quality @ Gurgaon & Noida @ Harsh Bhagyesh Shah

Job Description

Responsible for leading, motivating and supervising the team of Quality Analysts
Identify root causes and recommend solutions for improvement
Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Quality and Compliance
Develop Controls to minimize external and internal escalations
Collect Data, perform analysis and RCA on metrics and publish reports
Drive Process control & Compliance in addition to managing the audit requirements
Drive FMEA and other compliance activities for the account
Monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results- on an ongoing basis
Focus on identification and highlight any/all compliance defects and recommend action plan
Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation
Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources
Conduct Weekly Review the Reviewer for all Quality analysts and provide appropriate coaching
Responsible for all risk management & compliance activities as applicable to this functional role
Manage Client/Internal KPIs
Collaborate with Operations, Training and Quality to drive Compliance conformance
Desired Skills:
call 7977250***
Excellent verbal and written communication skills
Graduation in any discipline
Experience in coaching individuals via observation, feedback, mentoring and task demonstration
Proficient with MS office (PowerPoint, Excel, Word, etc.)
Ability to analyze data and extract insights
Experience in coaching individuals via observation, feedback, mentoring and task demonstration
Ability to drive initiatives to closure by inter-functional collaboration
Ability to provide leadership, direction and motivation to build high performing teams
Analytical Skills / Quantitative skills - Should be able to interpret and analyze large volumes of data at LOB or site level

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Quality Assurance - Manager
Role/Responsibilies: Team Leader Quality @ Gurgaon & Noida

Contact Details:

Company: Harsh Bhagyesh Shah
Location(s): Mumbai

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