Senior Manager Sales Operations @ Adobe

Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Position Summary
Sr. Manager, SMB sales operations - Responsible for Sales Operations initiatives related to Outbound, Inbound, Chat and Customer Lifecycle Inside Sales Team to support key sales objectives. This role is focused on delivering results on multiple initiatives across Phone Sales business like sales processes, product launch, POC's, training, business consulting support on topics such as reporting and analytics, Quota and Comp planning, QRF, Sales Rep Productivity, Forecasting Accuracy, Pipeline Health, Cost of Sales, Renewals and Customer Retention etc. This role provides an opportunity to work on high profile and strategic initiatives across Phone Sales.
This role requires a higher degree of go to market understanding of different regions, deeper understanding of sales processes and management practices, and cross functional collaboration. In this job, incumbent is also required to analyse complex problems in a methodical and structured manner, he/she must have higher order of communication, stakeholder management skills coupled with executive presence.
Run the business
.Technical and Functional expertise in Sales Operations Reporting, Insights, Quota setting and Compensation
.Territory coverage and capacity planning, Forecasting, Pipeline management
.Performance and productivity reporting across the teams and geo's
.Standardization of processes working in collaboration with stakeholders in different teams
.Collaborate on Process mapping and SOP development, documentation of key processes
.Manage Quarterly business reviews with leadership
.Process audits, suggest and implement improvements, Data audits to improve data quality in systems
.Suggesting and implementing corrective action plans for non-compliance activities, performing Root Cause Analysis with action plans
.Performing Risk Assessments on the programs basis their credentials
.Facilitation of compliance audit on the back-end as well as front end processes
.Building excellent logical thought process for gap representation effectively
.Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient
.Tracking the program progress basis the KPIs and flagging when appropriate
Grow the business
.Drill-down analysis of KPIs and business measures to find the areas of opportunities and individual outliers
.Evaluate areas to unlock future growth for Phone sales operations
Requirements
Success will require the following key capabilities:
.Ability to disaggregate the problem into logical chunks that lend themselves to efficient analysis.
.Executive presence - ability to build credibility through virtual interactions ((telephone, connect, VC) with senior sales leaders
.Strong work ethics and ability to work independently filling in the blanks as appropriate in the stakeholder requests (vs. merely executing to instructions)
.Excellent on Adobe Leadership capabilities - Be Creative, Be Focused, Be a Leader. Help scale the business, lead check-in, demonstrate high EQ, leading the change and
.Multitasking : Timely execution on multiple business priorities
.Ability to define, measure and assess the progress against the set business goals
Target Profile
.Bachelor's degree in a related discipline required MBA or equivalent strongly preferred
oMinimum 12-15 years of relevant experience in managing Sales operations team projects and processes for Sales within high-tech industry, software preferred (SAAS)
oExcellent verbal and written communication skills experience presenting to an executive audience
oStrong analytical and problem resolution skills, including the ability to research and simplify complex situations
oStrong Project management skills, action orientation, improvement orientation & change management
oGood understanding of Creative cloud and its products
oHighly analytical and organized, high EQ
oExcellent team leader, ability to get things done on time every time
oNegotiation skills, ability to manage and collaborate through matrix organization and influence for results
oExcellent with Excel, Tableau, Power BI and Report Analysis

Employement Category:

Employement Type: Full time
Industry: Recruitment
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Senior Manager Sales Operations

Contact Details:

Company: Adobe Consultants
Location(s): Noida, Gurugram

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