Customer Success Account Manager @ Adobe

Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The challenge:
Customer Success Account Manager's engagement kicks in SMB Accounts of Adobe's cloud-based solutions. The incumbent is responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding him to internal support teams if need be. CSAM is expected to identify & close any upsell opportunities within an account he/she is engaged with or by working on the marketing sourced MQLs.
What you'll do:

• The incumbent would create value-based relationship with new & existing North American Adobe customers.
• Drive Up-sell & Cross-sell from existing base of customers & Marketing Qualified Leads.
• Develop understanding of Adobe's Digital media line of products.

• Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.

• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

What you need to succeed:
. Bachelor's degree or equivalent.
. 3+ years experience operating in a similar capacity, directly managing a portfolio of services contract renewals via direct and indirect channels.
. International sales experience/experience working with the North American customer in their time zone.
. Strong communication skills (both oral and written).
. Strong organization, follow through and documentation skills suitable for client communication.
. Task-oriented, with focus and drive to complete tasks at hand.
. Ability to work independently, learn quickly and be proactive.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Success Account Manager

Contact Details:

Company: Adobe
Location(s): Noida, Gurugram

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