Senior Systems Integration Consultant @ Adobe

Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Senior Systems Integration Consultant
The Professional Services group within the Customer Experience division of Workfront is responsible for providing superior implementation and integration services to ensure adoptability of the platform and customer success. The Systems Integration Consultant is a critical player in the customer journey as the Integration Consultant (IC) will act as the customer-facing, technical subject matter expert regarding 3rd party software integrations with Workfront. The IC's primary objective is to increase the value of Workfront to our customers through integration of enterprise technologies and automation of Workfront processes.
The IC will be called upon to assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey. The IC is also responsible for developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.
ROLE & RESPONSIBILITIES:

• Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey
• Lead technical discussions with customers throughout project delivery
• Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer
• Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
• Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
• Provide post-deployment technical support for issues related to customer integrations
• Data migration from previous client tools & systems

REQUIRED EXPERIENCE

• Bachelor's degree 8+ years overall experience in Software development
• 5+ years of experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)
• Proficient with Dell Boomi or equivalent Integration Platform as a Service (IPaaS) provider is desired
• Proficient Java, PHP, or Python and JavaScript, HTML, and CSS
• Familiarity with relational databases / SQL
• Strong technical, analytical, and troubleshooting skills
• Proven experience in problem analysis and resolution of complex software problems
• Basic networking, network security, and communications knowledge
• Ability to prioritize competing tasks in a fast-paced, dynamic environment
• Experience managing technical projects in a customer-facing position
• Innovative thinker who is positive, proactive, and readily embraces change
• Strong communication skills with the ability to convey complex or highly technical issues concisely and effectively
• Ability to understand and communicate the customer's business objectives to internal team members
• Customer-focused with demonstrated ability to exceed customer expectations regarding service levels
• Ability to travel to customer sites to complete necessary implementation and integration work
• Proactive self-starter requiring little supervision
• Experience implementing solutions in a SaaS-based environment
• Experience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)
• Experience working with 3rd party software integrations

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Senior Systems Integration Consultant

Contact Details:

Company: Adobe
Location(s): Bengaluru

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