Team Lead - International Customer Service Operations @ Golden Opportunities

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Team Lead - International Customer Service Operations

Golden Opportunities
5 - 10 Years
Chennai
4 years ago
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Job Description

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Job Title Team Lead -International Customer Service Operations

Location: Noida
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No 1 BPO in India with prospective expansion vision
Candidate Expectation and Job Description:

Candidate must posses 5+ years of experience in BPO industry supporting international clients in both voice and non voice operations.
Should have team handling experience developing and mentoring team members in a dynamically changing environment.
Ability to communicate well and Manage relationships with internal and external contacts.
Manage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIs
Answer and manage client queries/complaints across LOBs rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
Able to mentor team in process & quality parameters
Provide Direct Customer Support answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.
Atleast 1-2 year experience as Team Lead
Strong experience on presentation skills
Experience in Retail industry (preferably in Fashion)
Hands on experience in backoffice activities Live Chat and Social Media
Must be flexible with rotational shifts including night shifts.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Team Leader
Role/Responsibilies: Team Lead - International Customer Service Operations

Contact Details:

Company: Golden Opportunities
Location(s): Chennai

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Team Lead - International Customer Service Operations @ Golden Opportunities

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