Manager-Client Relations
- Monster. India
- 7 - 15 Years
- Hyderabad
- 4 years ago
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Job Description
- Key Responsibilities:
- Responsible to manage and provide comprehensive after sales service to India SMB clients of Monster
- Proactive interaction with clients to trail their business requirements and work in conjunction with them to deliver the promised ROI
- Serve as a leader and point of contact for escalated contact resolution of a supervisory nature or complex problems
- Demonstrate functional expertise, deep business understanding to identify clients concerns and recommend appropriate solutions
- Close collaboration with other functions/stakeholders
- Direct involvement in handling top accounts
- Work with clients to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives
- Ensure clients commitments, satisfaction, quality, schedule, and performance goals are met
- Perform regular accounts (clients) review with Sales teams and other functions to strengthen the service strategies and support
- Generate and maintain Service usage reports regularly
- Focus on CSAT and FCR scores
- Handle Inbound and Outbound processes to help clients
- Implement Internal process enhancements and organizational initiatives (e.g. create internal documentation, roll-out product and process training) that will help our teams scale as our client base expands
- Develop a strong relationship with your direct reports so that youre in a position to provide them with valuable coaching, drawing from your outside experience and melding that with our internal culture.
- Establish and monitor KPIs especially product utilization and client satisfaction for the client success
- Establish and monitor teams KPIs to drive productivity and performance
- Roll out client success programs to increase product utilization and ensure client retention and renewal
- Knowledge and Skills Required
- Education: Any Graduate, MBA will be a plus point
- 6- 8 years of experience in Client Service/ Service Delivery
- Excellent interpersonal and communication skill (oral and written)
- Should have Corporate Client Service (B2B) expertise
- Knowledge of dotcom domain will be a plus point
- Must have MS Office understanding
Employement Category:
Employement Type: Full timeIndustry: InternetFunctional Area: Customer ServiceRole Category: Manager - Service DeliveryRole/Responsibilies: Manager-Client RelationsContact Details:
Company: Monster. IndiaLocation(s): Hyderabad+ View Contact
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Monster. India
Monster India, India’s leading online career and recruitment resource with its cutting edge technology provides relevant profiles to employers and relevant jobs to jobseekers across industry verticals, experience levels and geographies. More than 200 million people have registered on the Mons...
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