AR Caller I Senor AR Caller
- Red Road Health
- 2 to 7 Yrs
- Bengaluru
- 4 years ago
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Job Description
Job responsibilities include:
- Analyze claims which are unpaid and take end-to-end action based on the denial received.
- Call insurance and check for the reason why the claim was denied/rejected and make changes necessarily.
- Generates reports to distinguish the collectible and non-collectibles.
- Checks status for the claims which have been recently submitted.
- Documents notes based on the conversation with the insurance rep and updated provider office if any new issues are found.
- Need to appeal the claim in the portal (or) through call so the claim could get paid.
- Need to have strong knowledge of how an RCM works.
JOB DESCRIPTION
- The primary task is to call insurance to check the status of the claims, especially on the ones which denied has to be taken action.
- The secondary task is to make the insurance pay for the claim.
- Must be efficient in managing the accuracy and productivity based on the TAT(turn around time) set by the organization.
- He/She must show a willingness to learn new things.
- Must be able to work in a team environment.
- Must discuss every matter with the supervisor or team leader to get any issue sorted.
- Giving a resolution to each claim assigned should be their whole and sole responsibility, unless escalated/Completed.
- Must efficiently set goals and work, so to maintain the highest level of quality while providing service to the clients.
JOB REQUIREMENTS
- Any Degree with a minimum of 1(or) 2yr of experience in AR calling
- Should be willing to work in night shift as per the company requirements.
- Basic Excel knowledge and strong writing and oral communication skills.
- Preference will be given to healthcare BPO professionals with experience in voice processes, good typing and interpersonal skills, along a good overall performance track record.
- Must be willing to take on an additional job.
Please note that this job is not having work from home option, the selected candidate needs to work from the office only.
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Customer Care ExecutiveFunctional Area: Not ApplicableRole/Responsibilies: AR Caller I Senor AR CallerContact Details:
Company: Red Road HealthLocation(s): Bengaluru+ View Contact
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₹ 3.5 - 6 Lakh/Yr
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