Airport Representative
- Flying Jetstream
- 0 to 4 Yrs
- Multi-City, India
- 2 years ago
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Job Description
Job Overview
To assist in handling and managing all aspects of Airlines operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.
Key Responsibilities
Leading the Customer Services Team -
- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at Station
- Drive ground service performance to deliver service excellence consistently across the domestic network
- Ensure Airlines operates in a safe and secure environment, by complying with internal and external operating standards and procedures
- Ensure that Airlines upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
- Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
Safety and Security -
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
- Contingency Handling Preparedness
- Plan for and ensure preparedness to deal with irregular operations and crisis situations
- Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
- Other duties and projects which may be assigned from time to time
- Represent the airlines interest in the airport community (e.g. AOC, SITA CUTE, etc.)
Skills/Attributes
- Ability to train, motivate, guide and supervise a team of newly recruited staff.
- Good Communication skills, strong IT skills including full suite of MS Office applications.
- Must be able to work irregular hours / shift work.
- Possess an aptitude for customer service.
Work Experience
- Fresher Can Apply
Qualification
- Graduate from a recognized university
Location
All India
Employement Category:
Employement Type: Full timeIndustry: Aviation / Airline
Role Category: Airport / Airline Ground Operations
Functional Area: Not Applicable
Role/Responsibilies: Airport Representative
Contact Details:
Company: Flying JetstreamLocation(s): Multi-City, India
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₹ 3.0 - 3.5 Lakh/Yr
Flying Jetstream
To create vibrant centers for training which provide a congenial atmosphere for students to excel practical knowledge in aviation and develop ethically strong and morally elevated personalities. Flying Jet seeks to establish itself regionally, nation
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