Customer Service Representative
- Cerentral Consultants
- 0 to 3 Yrs
- Mumbai
- 2 years ago
- Email to a friend
- Report this job
Job Description
- Respond to Client queries in a timely and accurate way, via phone, email or chat
- Effectively manage interview scheduling requests coming from the Resourcing Specialist
- Contact the Clients to set up face-to-face meetings, phone calls or video conferences with the shortlisted candidates
- Coordinate diaries of all parties involved in the interviewing process
- Ensure that the interview panel is provided with all information necessary to conduct the interview, including links to interview guides and candidates CVs
- Ensure that the candidate is provided with all information necessary to attend the interview
- Answer scheduling process related queries from candidates, hiring managers and team members, identifying and resolving the root cause of any issues, managing issues appropriately and escalating for action as required
- Requirements:
- Any Graduate
- Fluency in English
- Excellent accuracy and attention to detail
- Ability to deal with a high volume of work and tight deadlines
- Very good communication skills, ability to build relationships with the clients.
- Flexibility and customer focused approach
- Good written and verbal skills (sound grammar and attention to detail in written communication)
- Ability to think laterally / solve problems
- Good working knowledge of MS Office applications (Outlook, Word, Excel)
- Strong phone contact handling skills and active listening
Employement Category:
Employement Type: Full timeIndustry: Recruitment Services
Role Category: Customer Care Executive
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative
Contact Details:
Company: Cerentral ConsultantsLocation(s): Mumbai
+ View Contact
Fraud Alert to job seekers!
₹ 1.0 - 2.5 Lakh/Yr
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
