DG - Management Trainee - Policy Lead
- Genpact
- 7 to 12 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Management Trainee, Training Lead
In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskilling employees in terms of domain, provide industry trained resources at a lower cost to business
Responsibilities
Support businesses
Manage knowledge effectively
Manage Quality Metric for the process
Upskilling employees in terms of domain,
Provide industry trained resources at a lower cost to business
Qualifications we seek in you
Minimum Qualifications/ Skills
Any Graduate /Post Graduate degree or equivalent with a strong academic record
Relevant experience as a Voice / Communications Coach
Customer Service Attitude.
Customer Experience /Process/Compliance Knowledge & Orientation.
Robust understanding of Customer Experience & Communications Audit & Coaching process.
Technical knowledge of English communication - intonation, syllable, punctuation, etc.
Presentation, Feedback & Coaching skills.
Bilingual Efficient in speaking, reading & writing English and Hindi
MS Office working knowledge
Flexibility to work in shifts as per process requirement
Analytical bend of mind.
Receptiveness to change.
Conflict resolution skills
Fintech / Digital Payments domain knowledge
Indian customer profile expert
Basic understanding of the regional nuances in India
Coaching millennials to drive performance
Exemplifies the desired culture and philosophies of the organization
Preferred Qualifications/ Skills
Effective probing skills and analyzing / understanding skills
Fintech / Digital Payments domain knowledge
Indian customer profile expert
Basic understanding of the regional nuances in India
Coaching millennials to drive performance
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: DG - Management Trainee - Policy LeadContact Details:
Company: GenpactLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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