Assistant Manager - Support Engineer - Cora AI
- Genpact
- 5 to 10 Yrs
- Pune
- 4 years ago
- Email to a friend
- Report this job
Job Description
Assistant Manager - Support Engineer (Cora AI)
This position will involve the person to support a portfolio of RAGE, CORA & AI projects from POCs and Pilots to large-scale implementations for various clients. Understand overall solution design along with each specific technical implementation. The desired candidate should be a strong customer advocate and have the following competencies: Incident, Change, and Release Management methodologies, strong analytical skills, process mindset, ability to deep dive into issues, recognize process challenges and prioritize improvement areas. The capability to develop constructive relationships and manage internal and external stakeholders. The ability to apply experience and knowledge to construct solutions to technical problems and implement them.
Responsibilities- Manage the relationship with all stakeholders: Global Project Managers for each project
- Handle escalation calls and maintaining SLAs, attending change advisory meetings, implementation meetings, transition calls, etc.
- Escalation management experience with client/internally on the issues
- Take escalated calls, provide timely updates on SEV1/SEV2
- Communicate to leadership on issue/outages impacting business and operations,
- Co-ordinate & communicate with business, operations
- Completely own the issue and resolve and bring it to completion for closure
- Manage the relationship with all stakeholders, manage infrastructure and software regularly during upgrades and patches
- Work on automating the Software Release, Data Migration, and Infrastructure provisioning.
Minimum qualifications
- Graduate/ Postgraduate
- Experience in supporting financial applications, credit/loan platforms
- Must excel in a fast-paced, agile environment where critical thinking and good problem-solving skills are required for success
- Innovative thinker who is positive, proactive, and readily embraces change
- Ability to handle clients professionally during all interfaces
- Ability to work on diverse projects under tight deadlines
- Effective interaction with business/clients on regular support updates/issues
- Exceptional verbal and written communication skills, exceptional customer service, and interpersonal skills
- BE/ B tech. / MCA / MSc. / BSc
- ITIL certified and service delivery experience
- Supporting credit applications & exposure to the AR system
- Good comprehension of Java, HTML, web applications
- Release management
- Should be comfortable working in shift
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Support Engineer - Cora AIContact Details:
Company: GenpactLocation(s): Pune
Similar positions
Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in