Assistant Vice President - OTC GPO
- Genpact
- 10 to 15 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Assistant Vice President, Order to Cash
In this role, you are expected to establish a deep relationship with key client stakeholders and understand and address customer pain points and vision.
Responsibilities
- Understand different processes of the customer across markets and geographies identify opportunities to drive synergies and cost out from consolidation, standardization, continuous improvement, transformation, and benchmarking across all centers. Own the road map.
- Own the standard process design and control environment, push back on unwarranted deviations from the standard
- Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication
- Review the E2E Metrics and identify risks, opportunities
- Partner with customer and transformation leader in defining and driving the OTC transformation agenda
- Bring in the latest best practices from different accounts to DAN
- Mentor operations team in implementing process improvements
- Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently
- Proactively share success stories with the client organization and G
- Graduate/Post Graduate in Commerce or MBA with experience in the F&A domain
- Prior experience in the BPO Industry with driving transformation/projects experience
- In-depth end to end process knowledge ( Credit, Billing, Cash Applications, Collections, and Disputes Management
- Proven ability to identify opportunities and drive standardization, Continuous improvement, and productivity
- Excellent Communication, Presentation, and Influencing Skills
- Creative thinking/innovative mind-set/solution orientation
- Ability to foresee risks, be proactive and predictive while developing risk mitigation plans
- Ability to build impactful customer relationship and drive collaborative behavior and work across levels within G and Customer Org
- Aware of the latest trends and technology developments in the OTC domain
- Graduate/Post Graduate in Commerce or MBA
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: SBU Head / CEO / DirectorFunctional Area: Not ApplicableRole/Responsibilies: Assistant Vice President - OTC GPOContact Details:
Company: GenpactLocation(s): Noida, Gurugram+ View Contact
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Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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