Assistant Manager - Master Data Management
- Genpact
- 5 to 10 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Assistant Manager, Master Data Management
We are looking for professionals to work on Master Data Management and Execute MDM requests from different data domains, Adhoc request and daily activities.
Responsibilities
Rich core experience on Customer data attributes ensuring data alignment and accuracy within Informatica, SAP (R3 & S4), and Mainframe
Experience in ERP (SAP / S4 HANA) environment will be an advantage
Should have complete clarity and understanding of process
Expert communication skills, team player and sound knowledge in excel
Drive continuous improvement (Lean, Six Sigma projects) within team in collaboration with team, support RPA implementation
Good knowledge and experience in Customer Hierarchy mapping along with Strategy Master Data Solutions
Initiate the create and update request for customer master data records in the Salesforce UI (CustIM)
Mentor the team members in initiating requests for create and update basis demand and requirement
Own the accuracy and completion of the customer data attributes from creation to retirement
Customer Master Data Steward will be the one point of contact for Sales, Finance, Account Receivables, Customer Operations, and other key stakeholders for customer master data attributes
Should have abilities to perform quality audits on timely basis to validate and ensure the process in executed with error free and high quality data standards
Initiate and/or collaborate with master data resources to implement process improvements.
Adhere to internal controls
Raise request as per requirement (create, update, delete master data)
Determine all tasks to be completed and maintain key report outs to internal as well client-side stake holders
Conduct process related reviews and approvals
Attention to details, ability to meet internal deadlines
Ability to prioritize and schedule / allocate workload
Ability to comply with internal controls and policies
Serves as the single point of contact for internal and external stakeholders for customer data attributes.
Supports Customer UAT and Regression testing as needed
Maintain data accuracy scorecards and respond / resolve customer scorecard issue
Proactively engaged during customer lifecycle to maintain updates to customer attributes as changes are made (e.g. confirming linkage and W9).
Proactive data analysis and identify need to data cleansing and enrichment.
Perform Process Controls & documentation, Quality Check. etc.
Understanding of the process and nuances of different entities, understanding of entity specific norms etc.
Establish and facilitate cross-functional Data Governance client vision & expectations
Should have abilities to perform quality audits on timely basis to validate and ensure the process in executed with error free and high-quality data standards.
Handle day to day normal communications (over emails) / explaining issues over email and during calls
Work cohesively with remote teams (internal & external teams Ex: IT, AP, O2C, R2R, S2P etc)
Addressing ad-hoc queries, liaising with entities, banner controllers, participate in governance meetings with customers, internal stakeholders & support teams.
Ensure high quality and timing of services performed by Master Data Management team
Qualifications
Minimum qualifications
Graduate (any discipline)
Significant experience for Customer Domain is a MUST
Excellent English language skills (verbal and written)
Convincing and persuading skills
Microsoft Excel
Preferred qualifications
Prior experience in Customer Data Management and SAP MM
Preferred basic SAP (R3 & S4), Salesforce, and Informatica Knowledge
Business & Functional analysis to quickly comprehend legacy SAP ECC/Mainframe data elements
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Master Data ManagementContact Details:
Company: GenpactLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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