Manager - IT Capacity & Availability
- Genpact
- 3 to 4 Yrs
- Noida, Gurugram
- 4 years ago
- Email to a friend
- Report this job
Job Description
*With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rulebreakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Manager, IT Capacity & Availability Management
In this role, you should possess good relationship management skills with colleagues, seniors & leads
Your role requires decent verbal and written communication capabilities
You will need problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve
You should be an Individual contributor and a team player
You should possess good hold in reporting logics for KPI s / process metric from Configuration Management perspective with a good hand in MS Excel based reporting & Power Point
You need to have an Exposure to Service Modelling CMDB framework & should be well versed with working on ITSM ticketing platform (Remedy / Service Now etc.)
Responsibilities
Train the IT staff in adopting formal Capacity & Availability Management practices.
Ensures that there is sufficient capacity to meet service level targets
Keeps IT management informed about capacity needs
Provides capacity requirements for new or modified IT services
Maintains an overall understanding of current service capacity and trends
Ensures that performance testing is carried out on new and modified IT services
Works to proactively provide sufficient IT capacity
Produces and maintains a Capacity Plan
Ensures that capacity-related incidents and problems are addressed
Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)
Assesses the capacity impact of new change requests
Participates on the Change Advisory Board (CAB) as needed
Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls
Carries out the Process Manager responsibilities for the Capacity Management process
Report of achievement of targets and identify any actions required
Contributes to the availability management process and its operation and performs defined availability management tasks.
Analysis s service and component availability, reliability, maintainability and serviceability.
Ensures that services and components meet and continue to meet all agreed performance targets and service levels.
Qualifications we seek in you
Minimum Qualifications
Bachelors degree in Commerce / Computer Science / equivalent with 3-4 years of work experience
Awareness / exposure of holistic level IT Infrastructure setup
Experience in core IT Service Management (Incident / Change / Problem Mgmt.)
Preferred qualifications
Tech Certifications like MCSE/CCNA would be an added advantage ITIL v3 / v4 Foundation certified
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Manager - IT Capacity & AvailabilityContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Similar positions
Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in