Sales Manager (Education Industry)
- Blue Shield Business
- 8 to 10 Yrs
- Hyderabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
Greetings!!!
JOB DESCRIPTION: Sales Manager (Education Industry)
To manage the day to-day planning, operation, and problem-solving of a team of agents to meet with the required service level components, standards, and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions.
Delivery of team sales, service level components, quality, and productivity targets & indicators.
People Management, including all HR-related issues, as well as staff development.
Operational Management: Managing the floor, adherence to schedule.
Ownership and problem resolution.
Call monitoring, coaching, and feedback, responsibility for delivery of the Defined customer experience in every call.
Training and development of staff.
Motivation, leadership for a team, and developing future leaders.
Recommendations for product and process development based on customer feedback and analysis of the same.
Conducting performance appraisals for the team.
Contribute to the initial hiring and selecting process of the front line.
Compiling reports on teams performance and customer feedback.
Communication and being a focal point of dissemination of information from management to team and vis versa.
Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management.
Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes.
Possesses certain additional supervisory level authority for reversal of charges. Responsible for making decisions on training requirements for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions, and terminations.
SALARY PACKAGE:
Fixed Salary + Incentive + Super Incentive + Training* + Bonus
INTERVIEW & JOB LOCATION:
303, 3rd Floor, Maas Heights, Beside Syndicate Bank, Opp: Lane to GVK One Mall, Banjara Hills, HYD-500034.
With Warm Regards,
HR
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Sales Manager (Education Industry)Contact Details:
Company: Blue Shield BusinessLocation(s): Hyderabad
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in