Senior Manager, Technical Project Management
- Genpact
- 5 to 7 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are ambitious enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Senior Manager, Technical Project Management Service Now
We are looking mainly looking for DevOps in Corporate Applications mainly in ServiceNow
In this role, you will be responsible for supporting in Project management activities in successful implementation, integration, and customization of corporate applications from project initiation to full production rollout.
This role will help us perform project execution and operations work. Being an expert in Product Support (SaaS/Cots) and other web/non-web-based application functionality, technology, and implementation, the project manager will help frame, manage, and deliver strategic projects across the organization, driving the needs of our Delivery team.
Responsibilities
Initiate, plan, control, and close small, medium, and large projects utilizing both Agile and Waterfall project management methodologies
Plan the project in detail, organize the project team and work with resource managers to acquire and schedule resources
Manage the progress of the project and communicate the project status to management and stakeholders on a regular basis
Manage conflicting priorities, multiple assignments, and drive/coordinate project meetings
Define and communicate Project standards/metrics to the entire project team
Identify key risks and create & implement mitigation plans for the project
Communicates regularly with client for project deliverables
Motivate and lead project team including setting & reviewing goals/KPAs/ targets
Responsible to support team and customer in 24*7 environments.
Responsible for all production issues of all products used by Genpact
Responsible to share RCCA post closure of any production issue.
Should Involve in workflow analysis of existing applications
Should Involve in effort estimation for new change requests
Transition current/new applications support
Track metrics and publish status to various stakeholders (up to CXO levels)
Qualification we seek you
Minimum qualifications
Bachelors degree or equivalent in Computer Science
Relevant years of experience in Project Management activities
Project Management in technical projects, SDLC
Required Competencies
Relevant years of consulting experience within the IT industry
Sound years of project management experience implementing web-based applications
Experience managing/leading multiple teams on implementations of 10+ people
Good years of Functional & Development knowledge of ServiceNow ITSM Software modules (e.g., Incident, Problem, Change, Asset, Catalogue) in version Quebec
Should have worked on automation tools preferably automation edge
Knowledge on Virtual Agent, AppEngine, Integrations
Working knowledge on performance analytics and dashboards creation
Should have knowledge for ITIL process
Ability to work in a fast-paced environment
Works well in a team environment
English proficiency
Effective learning skills
Good verbal and written communications skill
Effective interaction with business/clients
Open for 24*7 shift timings support
Project/Program/Operation Management experience with
Ability to drive business improvements
Identify risk in early part of the project and track it to closure
Present the project status reports to stakeholders
Good communication, presentation, and stakeholder management skills
Good exposure to pre-sales activities like responding to RFPs, RFQs and building up proposals
Ability to define the scope of the project in collaboration with project team with technical solutions
Open for 24*7 shift support
Desired Competencies
Experience with projects handling Design, Deployment and Support of corporate application in a Large Organization
Transition experience of current/new applications support
Prior experience being part of IT Application support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
Experience with Agile development
Experience of Cloud technologies on the Azure platform
Ability to absorb and incorporate new technologies/frameworks quickly.
Experience with Continuous Integration/ Continuous Deployment and Source Control Management.
Preferred qualifications
PMP certified and/or certified SCRUM Master
Exposure to and conversant in ITIL
Previous development and programming experience
Hands on experience with MS Project and Oracle Primavera
Experience with BI tools
Knowledge of the Quality/testing domain/App Economy
Good in technical skills (any of the languages HTML5, JavaScript, PL SQL, Hadoop, etc.)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Senior Manager, Technical Project ManagementContact Details:
Company: GenpactLocation(s): Noida, Gurugram
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