Team Leader Customer Support
- Sygnific services
- 3 to 8 Yrs
- Delhi, NCR
- 2 years ago
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Job Description
Hello,
We are hiring!!!!!!!!
Title:-Team Leader(Customer support)
Salary:-upto 6lpa
Location:-Thane, Delhi
What you will do in this role
Manage post-sales experience and service of premium member.
Mentor and develop the team.
Effectively manage shift operations.
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
Handling Escalation calls of Customers.
Track Customer Satisfaction & ensure closure of complaints.
Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
To effectively manage Contact Centre operations for constant performance achievements.
Identify relevant training needs of agents & ensure effective implementation.
Interface with IT/HR/ Training/Quality in order to improve the teams Performance.
What you should have
3 years of experience developing the above skills.
Experience must include tele-marketing job.
Should be familiar with effective objection handling.
Extremely detail oriented and ability to organize.
Bachelors Degree.
If interested do apply
Regards,
Sheeba
Employement Category:
Employement Type: Full timeIndustry: Matrimony
Role Category: Sales Support / MIS
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Customer Support
Contact Details:
Company: Sygnific ServicesLocation(s): Delhi, NCR
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