Customer Service Executive (Chat Process)
- 24-7 Intouch
- 1 to 5 Yrs
- Hyderabad
- 4 years ago
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Job Description
Eligibility Criteria:
- Any UG/Graduate/ PG (Not eligible if pursuing any regular studies).
Roles & Responsibilities:
- Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
- Contacts can be from customers and/or shoppers
- Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
- Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
- Responsible to document customer transactions accurately in the appropriate systems
- Coordinate with the co-workers, lead persons and other departments as appropriate
Key Skills:
- Preferred candidates with understanding on eCommerce websites
- Should possess effective written communication skills and comprehension skills
- Excellent Typing Speed: (At least 30 wpm)
- Excellent interpersonal, intrapersonal skills, team player
- Willing to work in Night Shifts or Rotational Shifts (24/7)
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Service Executive (Chat Process)Contact Details:
Company: 24-7 IntouchLocation(s): Hyderabad+ View Contact
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₹ 2.0 - 3.5 Lakh/Yr
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