Management Trainee - Application Support
- Genpact India
- 2 to 5 Yrs
- Hyderabad
- 4 years ago
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Job Description
Management Trainee-Application Support
In this role, you will be responsible for application support on SAAS based application and carrying out Incident management and Problem Management.
You need to co-ordinate with Business and suggest robust solution against any requirement.
In this process you need to connect with Business and understand business requirement, further need to work on in house or vendor-based solution.
You have to do governance of applications, identify the problem in system, need to do RCA and further work on permanent solution.
Responsibilities
Provide 2nd level of support to customers
Answer s customer queries raised regarding the product.
Troubleshoot customer application software issues and follow ups till completion.
Understand the issue reported by the customer, analyze and report it in the reporting system
Resolve support issues with a focus on root cause analysis to reduce recurring issues.
Work closely with the rest of the support team members to resolve issues quickly and efficiently.
Keep technical skills and product knowledge up to date through self-efforts and internal training.
Maintain high level of customer satisfaction and product quality.
Sharing Dashboard Support Reports to Management.
Qualifications we seek in you
Minimum qualifications
B.E./B.Tech/MCA in Computer Science
Well versed with software engineering techniques SDLC.
Experience with Office 365.
Preferred qualifications
Prior experience in SAAS based application support.
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: General / Operations ManagementFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - Application SupportContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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