Team Leader - B2B Hotel Operations
- Capita
- 6 to 8 Yrs
- Mumbai
- 4 years ago
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Job Description
Dear Job Seekers,
Greetings !!!
we are looking for Team Leader - B2B Hotel Operations
Location: South Mumbai
CTC: upto 40K net p.m
#hoteloperation#travelreservations#hotelbookingsjobsintravel#traveljobs
Requisite:
Applicants with 8+ Yrs of relevant work experience
Handling B2B Hotel ops and providing supervisory support to staff on shift.
Monitoring and managing incoming calls and emails. Ensuring workflow management and task assignment.
Ensuring superior quantitative and qualitative service to travel agents from staff.
Actively managing ops processes and ensuring SLAs and TATs are maintained.
Providing supervisory support for travel agent/ sales team escalations.
Personally handling high priority complaints and escalations from travel agents and sales team.
Coordination with suppliers on complaints and escalations resolutions.
Proactive improvements and actions to ensure best-in-class service.
Regularly review industry trends and competitors to ensure superior ops support
Training and mentoring of staff on a regular basis.
Making reports on DSR.
Employement Category:
Employement Type: Full timeIndustry: Travel / TourismRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Team Leader - B2B Hotel OperationsContact Details:
Company: Arsenius Skill CapitalLocation(s): Mumbai
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