Responsibilities will include but not limited to the following:
Strong written and verbal communication skills; ability to communicate effectively with clients and cross-border colleagues.
Leverage people, process and technical & domain expertise to identify opportunities for quality & process design improvement to support the three fundamental outcomes Faster, Cheaper, Better while upholding the companys social impact mission.
Ability to handle multiple competing priorities in a fast-paced environment.
Strong Problem Solving / Troubleshooting skills
Proven experience in building teams from scratch and growing individuals into Team Leads & managers.
Initiate and develop partnerships with customers and customer success managers to define and evaluate service performance outcomes.
Ability to keep your employees motivated, resolve conflicts and make hard decisions for your employees.
Liaise with senior stakeholders in other functions on key dependencies and identify/create synergies for optimal client experience.
Define relationships and extract meaningful results from the raw data
Collaborate with delivery client teams and other stakeholders across iMerit, with an understanding of the diverse needs of each stakeholder
Skill requirements
Experience with working in a high-volume distribution center environment
Proven ability to perform data driven analyses including problem statement, data discovery, and result communication
Quality oriented with high attention to detail
Passionate about technology, self-learner who keeps abreast with latest developments.
Excellent presentation and communication skills; Comfortable explaining technical topics to non-technical users
Team player who can work autonomously and is self-motivated to deliver quality results in a timely manner
Ability to thrive in a fast-paced start-up environment, and to manage multiple, competing priorities simultaneously. Must be comfortable in ambiguity and constantly evolving environment
Proven ability to deal with problems and solve them effectively
Ability to work well either individually or as part of a team
Proficient in Microsoft Excel, Word, Powerpoint,
Ability to communicate with both internal and external stakeholders
Education Qualifications
Masters Degree / Bachelors Degree .
Job Classification
Industry: IT Services & Consulting Functional Area: Data Science & Analytics, Role Category: Business Intelligence & Analytics Role: Business Intelligence & Analytics Employement Type: Full time
Education
Under Graduation: Any Graduate Post Graduation: Any Postgraduate