Opportunity_Team Leader Voice Unit_Navi @ V-konnect

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Opportunity_Team Leader Voice Unit_Navi

V-konnect
1 to 6 Yrs
Mumbai
4 years ago
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Job Description

Job Responsibilities:

Lead staff of 15-18 call taking officers
Focus on Service Quality and Customer Satisfaction by proactive escalation handling
Motivate employee performance and continuously develop talent though encouragement, feedback and coaching
Lead by example and foster a culture of accountability, integrity and respect amongst team members
Participate in recruitment for the department and ensure retention of quality employees
Responsible for achieving team performance targets: productivity, quality and customer satisfaction.
Ensure sales productivity for every individual agent within the team by driving objectives specified by business

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Telecom Software
Functional Area: Not Applicable
Role/Responsibilies: Opportunity_Team Leader Voice Unit_Navi

Contact Details:

Company: V-Konnect Associates
Location(s): Mumbai

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₹ 4.0 - 8 Lakh/Yr

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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V-konnect

Â V-Konnect is a full service recruitment company with its Head office at Gurgaon. V-Konnect brings with itself a decade of rich experience spanning across 10 industry sectors. Over the years, V-Konnect is a preferred recruitment partners to multinationals and leading Indian businesses. Organiz...

Opportunity_Team Leader Voice Unit_Navi @ V-konnect

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