Training Manager
- Arise Integrated
- 5 to 10 Yrs
- Mumbai
- 4 years ago
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Job Description
Looking for Training Manager Exp min 5yrs.Working-Hybrid pattern. Mon to Fri 1pm to 10pm.Loc-Bandra Mumbai.
As Training Manager: you will be managing all aspects of training: curriculum, content, scheduling, and assessing performance, taking ownership of the Academy in its entirety.
You will manage a team of trainers and have a deep understanding of the business and service, a commercial mindset and know the importance of service knowledge in acquisition, support, and client retention.
You need to be someone that enjoys working in a start-up environment, where things are never boring.
You need to be able to present ideas and concepts clearly to team members and clients.
About The Training Team: Our training team is essential to servicing our growth ensuring new hires and existing team members are equipped with the knowhow and knowledge to deliver great conversational experiences that generate results for our clients.
Their core focus is training new batches of live hires as well as training the current team and supporting
departments on our service, products and clients.
The team is spread across our India and London offices, so you will be collaborating with a global team.
What You will Be Doing: Developing engaging training content, creating and delivering an annual training calendar, ensuring
there is a diverse pool of training material and creating supporting collateral for training content Working closely with the Product Team to gain an understanding of product releases, monthly trends and insights. Conducting regular training audits across all areas to ensure adherence to training requirements
Working closely with the Head of departments to identify and assess the training needs of the business
Providing feedback to department heads on individual performance and highlight any need for further
development
Overseeing a team of four trainers and occasionally delivering training to new and existing colleagues
enabling them to truly maximise every opportunity when it comes to live chat Create assets for LMS.
What You will Need To have
Experience of traditional and modern training methods, tools and techniques
Fluent communication in English - written and verbal (C1 and above)
Be an outstanding communicator - charismatic, engaging, full of energy and able to present complex
information without losing the interest of your training batch
ADDIE based core skills of content creation.
Proactive and hyper organized with meticulous attention to detail, a can-do attitude, and an infectious personality
Ability to demonstrate emotional intelligence and exercise conflict resolution
Excellent time management, problem solving and teamwork
Knowledge of LMS implementation is preferred.
Team player
Good knowledge of MS office applications
Required Experience
Experience of launching and administering a Learning Management System (ideal)
Experience working with remote teams (ideal)
A university degree is a must
Certification as a trainer and or instructional design.
Whats In It For You
A great opportunity to join a global company with offices and colleagues spread across 2 continents.
Make your mark and impact the success of businesses around the world and across industries - from law firms
to real estate agencies and even a Disney store. Our work culture is super cool and the compensation packages
that we offer are very competitive. Youll be an integral part of a team that is at the forefront of communication led
lead generation.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical / Process TrainingFunctional Area: Not ApplicableRole/Responsibilies: Training ManagerContact Details:
Company: Arise IntegratedLocation(s): Mumbai
Arise Integrated
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms.
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