Urgently!! Hiring For Trainer For E-Commerce @ Aegis Customer Support

Home > Customer Service (Domestic)

Urgently!! Hiring For Trainer For E-Commerce

Aegis Customer Support
0 to 3 Yrs
Lucknow
2 years ago
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Job Description

- Train new and current customer service staff in customer service functions- Create and proposed training documents, following instruction from Client - Daily activity includes: real time coaching, motivating, mentoring, development and providing recognition to team member.- Coordinate and participate in needs-analysis activities to determine customer service skill and knowledge requirements- Work with Manager to create individual training plans for all customer service staff and report their progress.- Recommend corrective actions for individual staff members and procedural improvements for all customer service staff- Incorporate monitoring, customer complaints and other feedback into refresher training- Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy, and thoroughness- Determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners Assist in the development and application of performance tests to measure trainee progress and to evaluate training effectiveness.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Urgently!! Hiring For Trainer For E-Commerce

Contact Details:

Company: Aegis Customer Support
Location(s): Lucknow

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₹ 2.0 - 3.5 Lakh/Yr

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Aegis Customer Support

For more than 25 years we've held an organisation-wide conviction, that it's our job to be the front line promoting and protecting your brand. Some of the world's most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and...

Urgently!! Hiring For Trainer For E-Commerce @ Aegis Customer Support

Home > Customer Service (Domestic)