Greetings candidates!
Telus International is hiring for Technical specialist/Data Analytics -
POSITION SUMMARY
Technical Specialist supports Project Managers (PM) and Global Program Director (GPD) with
their data analysis needs. Investigate, troubleshoot, and provide technical solutions to problems
that arise in the project lifecycle. Collect and analyse information and create agreed scheduled
reports and any necessary reports on request. Assist in developing and documenting the
processes, tools and procedures.
KEY RESPONSIBILITIES
Perform ad hoc and scheduled data analysis and collate reports as assigned by the PMs or
GPD.
Conduct investigations to gain more clarity on common issues related to the customer,
vendors, and other stakeholders.
Ensure that all program tools are maintained.
Identify areas and implement improvements to the program tools.
Propose and elaborate on new functionalities to be added to specifically-designed program
tools.
Create and test new and/or existing functionalities of program tools, to ensure that those
functionalities bring new efficiencies to processes and tools.
Ensure that the necessary program documentation is created, maintained and updated as
necessary.
Organize and facilitate training workshops for team members who become responsible for
new work areas.
Organize and facilitate new and existing initiatives designed to improve the program quality
and efficiency
Monitor all communication channels, internal and external, to ensure that all
discussion topics and issues are dealt with in a timely fashion
WORK RELATIONSHIPS
Global Program Director (GPD)
Project Managers (PM)
Project Coordinators (PC)
Developers
QUALIFICATIONS/SKILLS
Proficient language and communication skills, high level of spoken and written English
Technical background/education or aptitude (computer science, data analytics, etc.)
Strong application experience (MS office, especially spreadsheets, graphs, macros, etc.)
Proven Business Intelligence and Workflow Automation Experience
Ability to solve problems, show initiative and enthusiasm and give attention to detail
Creative should be able to find solutions for new problems proactively
Ability to work independently without previous instructions
High-level knowledge of testing principles and metrics to assure test process compliance.
Interested candidates can apply or mail their updated CV on pr**********r@te***************l.com
Thanks
Prabhjot

Keyskills: Business Intelligence Macros Workload Automation Github Programming MS Office Training Communication Skills Testing Process Computer Science Data Analysis Process Compliance Data Analytics
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