Subject Matter Expert SME @ Conneqt

Home > Customer Care Executive (Call Centre)

Subject Matter Expert SME

Conneqt
1 to 6 Yrs
Bengaluru
4 years ago
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Job Description

Subject Matter Expert

Eligibility Criteria:

Good communication skill in Kannada/Telugu/Tamil/Malayalam/English

Any one south Indian Language is mandatory

JOB RESPONSIBILITIES:

Solid organizational, administrative and time management skills
Keen sense of attention to detail
Accountability and planning
Ability to demonstrate personal ownership of tasks and follow through to obtain desired results with the batch
Groom new hires to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer focused agents
Monitor and maintain quality of interaction with customers.
Call handling to develop first hand sensing of customer pulse and manage irate customers.
Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
To ensure that at no point in time the team lacks supervision.
Handling team & shop floor escalations calls and providing end to end resolutions.
Give timely & real time feedback with a view towards improving Operational and individual efficiency.

Jojomon

9611509***

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Subject Matter Expert SME

Contact Details:

Company: Conneqt Business
Location(s): Bengaluru

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Conneqt

CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...

Subject Matter Expert SME @ Conneqt

Home > Customer Care Executive (Call Centre)