City Manager - Face To Face Fundraising
- Rootbridge Services
- 5 - 8 years
- Hyderabad
- 4 years ago
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Job Description
City Manager, Face to Face Fundraising || Location: Bangalore / Hyderabad
About the role:
City managers will head each fundraising city of Rootbridge Services Pvt Ltd where face to face fundraising operations are established. They are responsible for the complete efficient functioning of the city operations, ensuring staff attrition is maintained to minimal, and demonstration of a fully equipped city with smooth processes, systems and roles of all the staff in the city with great clarity and zeal. They are responsible for building the city teams for face to face fundraising, recruiting new members through personal face to face interactions based on various Clients on boarded by the organization and ensuring high staff retention rates.
The position holder will mentor, monitor and manage the fundraising team in their respective cities on a daily basis and be responsible for achieving the monthly city targets (street and outreach) under their jurisdiction. The position reports to the Zonal Head for the face to face team. The managers drive the direction, strategy and implementation of all plans finalized for the cities to deliver consistent high performance.
Key responsibilities:
- Line managing the fundraising team of the respective cities
- Identifying, hiring, retaining of the fundraising in the city with induction and orientation along with the School.
- Field and working hours- ensure that the team is adequately occupied to achieve monthly street and outreach targets. This would require efficient planning of locations, weekly targets and achieving of the same, and monitoring the signup rate per hour/day as per targets. The city head is expected to shuffle between various teams in the city locations and also visit the location to help monitor the team leaders.
- Monitoring - conduct mystery audits and create monthly observation reports. Close monitoring of the team, mentoring them and providing them with adequate guidance, focus and innovative methodologies for running successful face to face programs.
- Training, development and people- Identify training requirements for the team; working closely with the School to ensure that the development needs are identified and addressed; ensuring the city staff to be mentored, retained, and are identified for a path of growth in their personal and professional lives.
- Database management- Report weekly and monthly results to the line manager using CRM; generate monthly reports, MIS and other performance and monitoring reports; presenting the city updates and targets and plans for achieving the same in a planned manner to the team leaders, outreach coordinator, trainer and recruiters. Presenting the monthly city report to the national/senior manager.
- Creating face to face acquisition opportunities within and outside the city; secure permissions, ensure local offices meet the statutory need; troubleshoot; conflict management.
- Ensuring the city functions effectively within the allocated budgets; assisting line manager in developing plans and budgets for the assigned city.
- Finding unbiased solutions for intracity issues between several functions.
- To ensure confidentiality of information.
- To keep staff attrition to the minimum and identify solutions to keep the team spirit extremely high to have motivated, enthusiastic and energetic staff in the city.
- Close collaboration with the other functions of the Organization
- Conceptualize events & identify opportunities for various fundraising avenues; develop a calendar of fundraising activities for the city.
- Initiate creative activities to be conducted during a face to face program on street or outreach venues.
- Analysis of face to face results from the reports generated and take corrective action.
- Analyse which venue (street/outreach) gives better results in which time of the year.
- Conceptualize and implement events for fundraising based on ROI, staff motivation and other criteria.
- Take initiative to take corrective action when fundraising results are not as per plans with the support of the senior manager.
- Plan and lead interactive and informative team meetings on the citys performance, individual performance, and aim at the RoI for the city.
- Any other responsibility as assigned by the line manager.
KEY PERFORMANCE AREAS
- City sign up targets- monthly
- City sign up rate- weekly
- City field hours- weekly
- City regular donations debit success rate- monthly
- No. of new locations tried by local teams in a month.
- City retention of members- monthly
- City One Time Swipe total-monthly
- City revenue generated- monthly
Skills, attributes and experience required
- Minimum 5 years of experience in leading a team of Fundraisers
- Track record of delivering successful F2F programs.
- Practical understanding of F2F fundraising techniques.
- Strong leadership, managerial and coordination skills
- Highly developed interpersonal skills, ability to work in a team and to take a leadership role
- Excellent communication skills in English, Hindi and local languages.
- Cultural sensitivity the ability to work effectively cross-culturally and adapt communications style as needed to foster collaboration.
- Excellent experience in managing and analysing data
Position details:
- Reports to: Zonal Head - Face to Face Fundraising
- Department: Fundraising
- Location: Bangalore / Hyderabad
- Position: Full time
- Salary : As per the industry standards
- Local Travel: High
- National Travel: Moderate
Application process:
Eligible candidates interested in the position are requested to send their resumes with a cover letter to ca****s@ro***************s.in
We would like to keep shortlisting and finalizing the candidates without waiting for closure of the advertisement. So interested candidates are requested to apply at the earliest.
Job Classification
Industry: NGO / Social Services / Industry AssociationsFunctional Area: Sales & Business Development, Role Category: Enterprise & B2B SalesRole: Enterprise & B2B SalesEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: Rootbridge Services Pvt LtdAddress: No. 21/11, Ground Floor, Craig Park Layout, M.G. R, BANGALORE, Karnataka, IndiaLocation(s): Hyderabad
Keyskills: Training Leadership Communication Skills Induction Events Conflict Management Hiring Shortlisting Staff Retention Recruitment
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