Team leader Operations
- Trove Consulting
- 1 to 6 Yrs
- Bengaluru
- 2 years ago
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Job Description
Designation: - Team Leader
Location: - Bangalore
Key Responsibilities: -
Deliver SLA & KPI
Manage & motivate a quality team of 15 executives
Manage the sales process ( 0 - 4 Buckets )
Ensure operator are delivering individual outbound calls target, SLA & KPI
Maximize Productivity
Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
Conducting team meetings, pre/post/mid shifts, BPS.
Create future prospects for company.
To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
Deliver the required volume of effective coaching.
Attrition , Shrinkage, roaster mangement.
Desired Profile: -
Ø Candidate should have excellent communication and interpersonal skills.
Ø Should have worked on Dialer ( Any dialer )
Ø Roaster managment , Shrinkage, Attritiom , Performance Reports.
Ø Strong analytical skills
Ø Exposure in Genesys dialer and its dialing filters is preferred.
Ø Hands on experience MS-Office applications like Word, Excel, PPT etc.
If interested then please fill the below details
Ø Name
Ø Contact
Ø Email
Ø Company
Ø Location
Ø Notice Period
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Team leader Operations
Contact Details:
Company: Trove ConsultingLocation(s): Bengaluru
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