Guest Relations Executive Guest Relation Assistant Hostess Front Office Executive Job For 0-2 Year Exp In Dream
- Dream Jobz Consulting
- 0 - 2 Years
- Jharkhand
- 2 years ago
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Job Description
JOB DESCRIPTION
FRONT OFFICE DEPARTMENT
JOB TITLE
Guest Relation Officer
LEVEL
Line Staff
REPORTS TO
Front Office Manager / Asst. Front Office Manager
QUALIFICATIONS
Fluent in English and at least one other language
Working knowledge of Opera (front desk, cashiering & end of day reports submissions )
General understanding of the front office and housekeeping operations in relation to guest satisfaction
Ability to communicate professionally with a pleasant voice with guests and colleagues alike
OBJECTIVE
To provide courteous, professional, efficient and flexible service consistent with Atmosphere Hotels and Resorts standards, policies & procedures in order to maximize guest satisfaction.
KEY DUTIES & RESPONSIBILITIES
Behaves at all times with professional demeanour towards both guests and colleagues.
Meets, greets and assists guests who enter the reception area.
Demonstrate excellent language skills whenever required while conversing with guests having difficulty in understanding English.
Welcome and fulfil the check-in process of guests, escort them to their guest villas
Serve as the main point of contact for guests and ensure all departments are fully briefed on their requirements to make sure that the guests are comfortable and their needs are met
Seek verbal feedback from guests on a regular basis and respond to all guest queries in a timely and efficient manner keeping your immediate manager informed.
Manage, record and resolve any guest complaints promptly.
Ensure the highest levels of guest service are consistently delivered at all times.
Demonstrate a thorough understanding of all facilities and services provided within the resort and identify opportunities for up-selling and promoting when appropriate.
Check the guest arrival reports in advance of check-in and coordinate with housekeeping on room allocations for VIP guests.
Responsible for special room assignments and their amenities.
Demonstrates initiative in creating wow experiences and delight our guests.
Maintain good communication and working relationships with all departments.
Attend all reception meetings and other department meetings as required.
Comply with hotel security, fire regulations and all health and safety legislation.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Escorts the guests on local excursions if requested for translations.
Assist with other departments, as and when necessary.
SIGNATURE:
DATE:
Employement Category:
Employement Type: Full timeIndustry: Hotels
Functional Area: Hotels
Role Category: Front Office Manager
Role/Responsibilies: Guest Relations Executive Guest Relation Assistant Hostess Front Office Executive Job For 0-2 Year Exp In Dream
Contact Details:
Company: Dream Jobz ConsultingLocation(s): Jharkhand
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₹ 240000 - 360000
Dream Jobz Consulting
Dream Jobz Consulting (Recruitment . Training . Background Screening) We aim to become a global one-stop-shop to meet all HR needs and requirements of various business segments. Our entire team drives this mission and sets the course to continually exceed customer expectations.We ...
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